G-STAR Care is the After Sale Service Support Wing. More than that, it signifies the excellence in nurturing customer relations and delivering value that G-Star has been known for the last 50 years in various segments.
Regardless of function or position, every G-STAR employee has only one goal – Complete Customer Delight. A structured training schedule and regular knowledge development programs, coupled with a professional and approachable leadership ensure that every employee of the G-Star Group is in line with our promise to Delight Customers with all the products and services we offer.
G-Star Customer Carewe take the entire responsibility for maintenance and upkeep of the equipment at our customer’s premises. G-Star maintenace team is well trained & well qualified .They are assigned to do the service at the customer’s place during the contract period. This on-site team ensures that preventive maintenance activities are carried out as per agreed schedule.
Enroll in our G-star services to avail following benefits :
To get the minimum break down loss it is important to continually find ways to keep your operations running and up to date. We make sure that the equipment performs at its best – always.
The main objective of G-Star Customer Care service is to reduce your downtime to ZERO. We are constantly working to maximize the efficiency of your equipment throughout its life cycle.
Our program also ensures improved safety measures are followed to avoid an accident at your premises. Reliability and efficiency is our promise.
Regular conditioning of the equipment restore optimum performance and lowers the maintenance costs.
Our onsite training by experts is designed to improve the efficiency of the operators to achieve optimum performance from the equipment.
G-Star’s Annual Maintenance Contract is custom made based on your specific needs. This agreement brings you peace of mind by minimizing the risk of downtime, thereby maximizing the performance and reducing operating costs. Our engineers visit the customer’s premises as per agreed terms during the contract period to ensure preventive maintenance and regular upkeep of the equipment.
Maximize uptime and operate smoothly with quality spare parts from G-Star.
Superior Quality – Designed in-house and passed through stringent quality checks, our spare parts always deliver outstanding performance
Availability – We provide a strong backup of spare parts for all our buggies, with our dedicated representatives responding to customers’ request for spare parts within one working day. The requested spare parts will be shipped at the earliest date as communicated by us.
We organize various training programs covering equipment operation as well as maintenance. These programs ensure safe and hassle-free operations and easy maintenance. Training programs at G-Star are classified under two modules.
We conduct regular sessions for our service engineers as well as the customers to make sure that the maintenance operations are being performed at regular intervals as recommended. G-Star premises has a fully equipped training room with working models and cut models of main components to explain and diagnose troubleshooting for different equipment. Following are the two modules for maintenance training program:
We organize a three-day training workshop for our customers at G-Star premises to make them proficient in our equipment maintenance which will result in high equipment uptime.
In order to keep our service engineers up to date with the equipment and changing technology, we organize service training sessions at regular intervals for service engineers which are on the field.
When we sell equipment to you, keeping up its performance is our promise. G-Star offers warranty support with every equipment. It includes Two maintenance visitannually, attending to all manufacturing defects, if any, and unlimited breakdown calls.
|Monday||9:00 am - 9.00 pm|
|Tuesday||9:00 am - 9.00 pm|
|Wednesday||9:00 am - 9.00 pm|
|Thursday||9:00 am - 9.00 pm|
|Friday||9:00 am - 7.00 pm|
|Saturday||9:00 am - 7.00 pm|